

What Makes a Great Customer Support
In our last dentist appointment, my session finished way earlier than Alla’s. While I was waiting, the receptionist, knowing that Alla...
19


Pedants and Perfection
It’s such a romantic idea to go out there, present your product or work, and make an impact in whatever way you can. But the thing is...
34


No System Will Ever Work For You
Unless you allow it to. Every person, every company, every team has some sort of system that they do. I say “sort of” because there are...
19


Tennis
If you play tennis, you’ll have a favorite hitting partner. I’d pick you if you give me difficult shots, make me run, force me to go to...
30


Have The Courtesy to Say “No”
If you’ve been in business for awhile and you’ve done the entire sales process by yourself, you’ve probably encountered people that were...
18


Patience
We usually run out of it. We want instant success, instant friends, instant money, and instant cup noodles. We made ourselves believe...
24


Everybody CAN Learn
I’ve always believed that everyone can learn anything. This thinking made me really patient with people with less to no experience in...
19


Ideas and Execution
We all think of good ideas and yes even those kinds of ideas that change the way things have always been. Indulge me for a moment. When I...
28


Do You Pay Attention to Your Customer Support?
There’s an app that I use which says that they do not provide premium support for free users. I don’t really know what they mean by...
16


Focus on One Thing
We all have tons of ideas and there are a gazillion things we want to get done. For some reason, we want to multi task Bury our heads...
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